Warranty and Return Policy

If any warranty service is required, Laptop City will issue a Return Merchandize Authorization (RMA) Number, and then the following steps must be taken entirely in order for the warranty to be accepted by us:

1. The product(s) must be shipped back to Laptop City in the original or equivalent packaging.

2. Prepay shipping charges and insure the shipment. (Lost or damaged returns are not the responsibilities of Laptop City if items are not insured or properly packed)

3. Any unauthorized returns will not be accepted and will be returned to the sender at his/her own expense.

4. All returned goods would be subject to a 30% re-stocking fee less shipping and handling fees if accepted.

5. All data on the hard-disk drives or/and any other storage devices in the product must be backed up prior to shipment since loss of date is not covered under this Warranty

6. Remove any Medias, such as diskettes, CDs or PC Cards prior to shipment.

7. Tampering and removing parts or components will void the warranty.

8. Damages due to external causes including accident, abuse, misuse, problems with electrical power, servicing not authorized by Laptop City will void the warranty.

9. Software related problems and issues are not covered under any warranties.

10. Laptop Batteries are not covered under any kind of warranties, they are sold as is.

11. All Laptops are sold with one year limited warranty on two components only, these components are limited to the Hard Drive and RAM excluding labor, no warranty on any other components.

12. All Refurbished Laptops might have imperfections or scuffs on them as they are not new.